What is Ledger Live®?

Ledger Live® is the official application for managing hardware wallets produced by Ledger®. It acts as the interface where you can view balances, send/receive crypto, install blockchain apps on your device, and check transaction histories — either via Ledger Live Desktop (Windows / macOS / Linux) or the Ledger Live App for mobile devices.

Download & Install

Tip: Always download Ledger Live® from the official Ledger® website.

  • Ledger Live Download (Desktop): Visit the official Ledger® site and choose the correct OS installer (Windows .exe, macOS .dmg, or Linux .AppImage).
  • Ledger Live App (Mobile): Available on iOS and Android — install from the Apple App Store or Google Play Store only.
  • After installation, open Ledger Live® and follow the setup wizard to pair your Ledger® hardware device if you have one.

Ledger Live Login & Account Access

Ledger Live® itself uses a local application password or OS-level user protections; the real security of your funds depends on your Ledger® device PIN and recovery phrase (seed). There is no cloud-based master password you can reset through Ledger® — recovery is performed with your recovery phrase on a new hardware device or supported recovery tool.

Troubleshooting Common Issues

  • Ledger Login not working / Unable to login Ledger: Check that Ledger Live® is up-to-date, reconnect the device, unlock your hardware wallet with the correct PIN, and confirm any device prompts.
  • Error Connecting Ledger Account: Try a different USB cable/port, disable VPNs, and ensure the device firmware and Ledger Live® app are current.
  • Ledger Live App not Working / Can't verify Ledger Wallet: Clear app cache (mobile), reinstall Ledger Live®, and verify you downloaded from official sources.
  • Ledger Account Recovery & 2FA reset: Ledger® hardware wallets use recovery phrases — there is no Ledger-run 2FA to reset. If you lose your device, recover accounts using your 24/12-word recovery phrase on a compatible device. If you used third-party services with 2FA, reset those services directly per their procedures.

When to Contact Ledger Help Center

If you suspect device tampering, notice unauthorized transactions, or cannot recover funds with your seed phrase, contact the Ledger® Help Center — but NEVER send your recovery phrase to anyone. Use official support channels only and reference device serial and firmware details when asked.

FAQ

Q: How do I download Ledger Live® safely?
A: Always use the official Ledger® website or official app store links. Verify checksums for desktop installers if provided. Q: I can’t log into Ledger Live® — what first steps should I take?
A: Update Ledger Live®, reconnect your device with a good cable, unlock your device with the PIN, and approve any prompts on the device screen. Q: Can Ledger® reset my 2FA or recovery phrase?
A: Ledger® cannot reset or access your recovery phrase or 2FA for third-party services. Recovery must be done with your seed phrase on a compatible device. Q: Why does Ledger Live® show an “error connecting” message?
A: Common causes: faulty USB cable, outdated firmware, blocked driver, or interference from security software. Try another cable/port and update firmware. Q: Is it safe to reinstall Ledger Live®?
A: Yes — reinstalling from the official site is safe. Make sure your recovery phrase remains secret; reinstalling does not affect funds if you keep your recovery phrase secure.